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Sr. Loan Operations Manager (21314)

Designation: Direct Hire Category: Banking Location: Houston, TX
Salary: DOE Job Code: 21314  

Job Description:

Our client is looking to hire an experienced Sr. Loan Operations Manager who will lead the bank’s Loan Operations while supporting senior management to accomplish the bank’s strategic growth plans. We are looking for someone who has expertise in loan operations, is passionate about the development of others, and can think highly strategically, while at the same time being able to roll up one's sleeves when needed.


As the Sr. Loan Operations Manager you will be responsible for managing the Loan Operations Department of the Bank; ensures accurate and timely servicing of the Bank’s loan portfolio including participation loans; oversees the production of loan documentation relating to the opening, servicing, and closing of all loans; ensures loans and agreements comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service


Essential Functions


  • Responsible for managing Loan Operations Department.
  • Supervises work of area personnel determines work priorities; schedules work assignments; selects, orients, trains and evaluates work performance of subordinate personnel and recommends associated personnel actions.
  • Identifies and recommends revisions of internal standards, policies, operating procedures, and new programs to improve efficiency; provides staff with clear and concise written guidelines.


  • Reviews new loan processing and work performed by assigned personnel to ensure all loan documentation is in place and adhering to Bank policies and procedures.
  • Research loan system problems and errors.
  • Analyzes and resolves customer questions, complaints, or problems requiring experience or knowledge beyond other staff’s authority.
  • Trains assigned personnel on new applications, rules, regulations, and procedures.
  • Compliance review includes HMDA, Adverse Action, Flood Insurance.
  • Act as liaison to the Internal Auditor, Compliance Officer for audit and compliance issues.
  • Prepares and maintains FHLB reporting.
  • Responsible for creating maintenance and disbursement of Escrow Accounts.
  • Participates in the review and recommendations of operational systems and procedures.
  • Responsible for timely preparation of Board, Call, SBA and other various reports.
  • Reports credit exceptions to Board.
  • Reconciles various loan-related general ledger accounts and various loan-related UNB checking accounts.
  • Reconciles and processes deferred income on monthly basis.
  • Provides and organizes loan information requests for audits and exams.
  • Maintains Loan Servicing report for Participations Sold to other entities
  • Prepares all correspondence regarding the Loan Operations Department.
  • Monitors daily loan payment postings, payment research, file maintenance, and customer inquiries.
  • Processes credit bureau inquiries.
  • Assists in process of repo of automobiles and foreclosures (i.e., place with realtor for sale).
  • Responsible for processing rental payments from ORE properties.
  • Maintains the highest level of confidentiality with all information obtained.
  • Performs other duties as assigned by Chief Credit Officer and President & CEO


§  Bachelor’s degree or ten years related banking experience and/or training; or equivalent combination of education and experience.   

§  Minimum of 7+ years Loan Operations experience, with a minimum of 5+ years in a management capacity.

§  In-depth knowledge of banking operations, products/services and regulations related to lending and operations functions including in-depth knowledge of the Barclays loan platform and Fiserv Premier core processing system.

§  Advanced organizational skills with an ability for detailed research.

§  Advanced analytical and problem-solving skills.

§  Advanced PC skills including word processing, spreadsheet applications (Excel), and/or other software.

§  Demonstrated ability to work in a pressure-oriented environment.

§  Advanced written, oral and interpersonal skills with ability to resolve customer complaints and supervise others.

Becky Barclay